These Terms of Service ('Terms') constitute a legally binding agreement between you ('Client' or 'you') and Saivex ('we', 'us', or 'our'), governing your access to and use of our website, services, deliverables, and any related communications.

By engaging our services, signing a proposal, making a payment, or simply using our website, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all visitors, clients, and others who access or use our services. We reserve the right to refuse service to anyone for any reason at any time.

Saivex provides digital design and development services including but not limited to: frontend development, full-stack web applications, headless CMS architecture, DevOps and cloud infrastructure, and related consulting.

Project Scope

All services are defined in a written project proposal or statement of work ('SOW') agreed upon by both parties before work commences. Any work outside the agreed scope is considered a change request and may be subject to additional charges.

• Each project begins only after a signed proposal and initial deposit are received
• Deliverables are as described in the agreed-upon SOW — no more, no less
• Scope changes must be requested in writing and approved by both parties
• Timelines are estimates; delays caused by the client do not obligate Saivex
• We reserve the right to subcontract portions of work to qualified partners

Client Responsibilities

• Provide accurate, complete, and timely project materials and feedback
• Designate a single point of contact with authority to approve decisions
• Respond to requests for feedback within 5 business days
• Ensure all content and assets provided are owned or licensed by you
• Grant necessary access to platforms, accounts, or systems required for the project

All fees are agreed upon in writing before project commencement. Prices are quoted in USD unless otherwise stated and are exclusive of any applicable taxes.

Payment Schedule

• A non-refundable deposit of 50% is required before work begins
• The remaining balance is due upon project completion, before final delivery
• For larger projects, milestone-based payment schedules may be arranged
• All invoices are due within 14 days of issuance unless otherwise agreed

Late Payments

Invoices not paid within the due date will accrue a late fee of 1.5% per month on the outstanding balance. Saivex reserves the right to pause or suspend all active work until outstanding balances are resolved.

Ownership of intellectual property transfers to the client only after all payments have been received in full. Until that point, all work remains the exclusive property of Saivex.

Client Ownership (Post-Payment)

• Final deliverables, custom code, and design assets created specifically for your project
• All project files, documentation, and source code as specified in the SOW
• Any unique content or creative work developed exclusively for your brand

Saivex Retains Rights To

• Pre-existing tools, frameworks, libraries, and proprietary methodologies
• General-purpose components, UI patterns, and code utilities developed independently
• The right to display completed work in our portfolio and case studies
• All work produced during the engagement until full payment is received

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation continues for 2 years after the conclusion of the project.

• Neither party will disclose the other's confidential information to third parties
• Confidential information includes business strategies, technical details, pricing, and client data
• This obligation does not apply to information already in the public domain
• Disclosure required by law is permitted with prompt written notice to the other party

Saivex will not disclose your project details, business information, or client identity to any third party without your explicit written consent, except as required by law.

You agree not to use Saivex's services, website, or deliverables for any unlawful, harmful, or prohibited purposes. Violation of these terms may result in immediate termination without refund.

You May Not

• Use our services to build products that violate applicable laws or regulations
• Reverse-engineer, resell, or sublicense our proprietary tools or methodologies
• Misrepresent your identity, affiliation, or the nature of your project
• Use our deliverables to distribute malware, spam, or illegal content
• Attempt to gain unauthorized access to our systems or infrastructure

Either party may terminate the engagement with written notice. The consequences of termination depend on the stage of the project and which party initiates the termination.

Client-Initiated Termination

• The initial deposit is non-refundable under any circumstances
• Work completed up to the termination date will be invoiced and must be paid
• Any partially completed deliverables remain the property of Saivex until paid in full

Saivex-Initiated Termination

• We may terminate immediately for non-payment, breach of terms, or prohibited use
• We may terminate with 14 days notice for any other reason
• In such cases, a pro-rated refund for unearned fees will be issued where applicable

To the maximum extent permitted by applicable law, Saivex shall not be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or the theory of liability.

• Loss of profits, revenue, data, or business opportunities
• Damages resulting from third-party services or infrastructure failures
• Any errors, bugs, or downtime in delivered software after client acceptance
• Any claims arising more than 6 months after the relevant service was delivered

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Saivex operates, without regard to its conflict of law provisions.

Dispute Resolution

• Both parties agree to attempt good-faith resolution before pursuing legal action
• If informal resolution fails, disputes shall be resolved through binding arbitration
• Each party bears its own legal costs unless the arbitrator rules otherwise

Saivex reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify active clients of material changes.

• Continued use of our services after changes constitutes acceptance of the new Terms
• The date of last revision is displayed at the top of this document
• Changes will not apply retroactively to projects already in progress

If you have any questions about these Terms of Service, wish to discuss a specific clause, or need to report a potential violation, please contact us. We aim to respond to all legal inquiries within 2 business days.

• General contact: hello@saivex.com
• Project discussions: reach out via our Contact page

These Terms, together with our Privacy Policy and any executed project proposals, constitute the entire agreement between you and Saivex and supersede all prior discussions, representations, or agreements.